Privacy Policy of Wanderluxe Ascend

Wanderluxe Ascend ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Your trust is paramount, and we aim to be transparent about our data practices.

1. Information We Collect

We collect various types of information to provide and improve our bespoke travel planning, AI-powered itinerary generation, luxury concierge services, sustainable tourism consulting, experiential travel package curation, digital travel guides, real-time travel alerts, loyalty program management, and corporate incentive travel services.

1.1. Personal Data You Provide Directly To Us

This includes information you voluntarily provide when creating an account, requesting services, subscribing to our newsletter, contacting us, or during the booking process. This may include:

• Contact Information: Such as your name, postal address, email address, and telephone number.
• Travel Preferences: Destinations, travel dates, preferred airlines and accommodations, dietary restrictions, accessibility needs, and special requests.
• Passport and Visa Information: When required for international travel arrangements.
• Payment Information: Credit card details (processed securely by third-party payment processors), bank account information, or other payment instrument details.
• Demographic Information: Such as age, gender, and nationality.
• Communications: Records of your correspondence with us.

1.2. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity:

• Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and access times.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our service and hold certain information. These help us improve your experience, analyze trends, and administer our website.
• Usage Data: Information about how you use our services, such as frequently visited pages or features utilized.

1.3. Information from Third Parties

We may receive information about you from other sources, such as business partners, public databases, and social media platforms, or from third-party travel suppliers (e.g., airlines, hotels) if you book through them for services that Wanderluxe Ascend provides.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our services, and to communicate with you effectively:

• To Provide Services: To process your bookings, create bespoke itineraries, arrange luxury concierge services, manage corporate incentive travel, and deliver digital travel guides and real-time travel alerts.
• To Personalize Experiences: To tailor our services and content (including AI-powered itinerary suggestions) to your preferences and interests.
• To Communicate With You: To send confirmations, updates, essential travel information, marketing communications (with your consent), and respond to your inquiries.
• For Analytics and Improvement: To understand how our services are used, diagnose technical issues, and improve the functionality and user experience of our website and services.
• For Legal and Security Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our services.
• For Loyalty Programs: To administer and manage loyalty programs you participate in.
• For Business Operations: For internal business purposes such as auditing, data analysis, and research.

3. Sharing Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• With Travel Suppliers: To facilitate your travel arrangements, we share necessary information with trusted third-party suppliers, such as airlines, hotels, car rental companies, tour operators, and local service providers.
• With Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processing, website hosting, analytics, customer support). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Reasons: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

4. International Data Transfers

As a global travel and lifestyle technology company, your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By providing your information, you consent to this transfer. We ensure that such transfers comply with applicable data protection laws, such as by using standard contractual clauses or relying on adequate safeguards.

5. Data Security

We employ robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to such requests.

7. Retention of Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, typically for the duration of our relationship with you and any subsequent period necessary for us to comply with our legal obligations, resolve disputes, and enforce our agreements. This may include retaining data for a period after the termination of our services to you, in accordance with applicable laws.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us:

Wanderluxe Ascend

Please note that for security and administrative reasons, we do not provide direct electronic communication details here. If you need to contact us further, please use the provided physical address for written correspondence.